| How-to-use Questions |
 |
iNTOUCH e800 Click-to-Call: The iNTOUCH e800 solution is similar to the toll free 1-800 numbers being offered by telephone companies but with one major difference – NO TERRITORIAL BOUNDARIES! This means your e800 Click-to-Call allows anybody from anywhere in the World to simply click on your e800 button and be instantly connected to you for FREE!
The iNTOUCH WebPhone is a dialer that sits permanently in the iNTOUCH wesbsite. It is an option for those who have not or do not wish to download the iNTOUCH softphone into their PCs or laptops. This is meant for those people on the go or for those without access to a PC or laptop. Using any workstation in a cyber or an internet café, one simply logs on to the iNTOUCH website (http://www.intouch.com.ph) and clicks on the “Click Here to Use the Webphone” icon found in the left portion of our website.
A web interface will open for you to key-in your account information, i.e. Softphone Number and Password to log in to our WebPhone server. Using a microphone or a computer headset, you can now enter the number that you wish to call and click the “Call” button to connect the call. It’s that simple! |
|
| 1. |
Q: How do I make a call using the e800 Click-to-Call? |
| |
A: Making calls using the e800 Click-to-Call is very easy. First, you need to ensure that your microphone and speakers are turned on then click on the e800 call icon. For first time users, you will be prompted to allow the Active X .cab to install into your browser. Please click OK so your browser can log on to our server and connect the call.
Some operating system like the Windows XP may show a yellow bar located just below the address bar. You need to click on this to allow the Active X .cab to be installed into your browser.
|
|
| 2. |
Q: Do I need some special equipment to make and receive phone calls through my computer? |
| |
A: Although our system works with an ordinary dial-up connection with a minimum bandwidth of at least 20kbps, a high speed xDSL or broadband internet connection will provide better if not superior service and voice quality.
You will need a computer headset (with microphone) which you can get from your local computer shop for under US$10.
For more convenient calling you may use the iNTOUCH ATA/Gateway or USB phone. |
|
| 3. |
Q: How do I make a call on the iNTOUCH softphone? |
| |
A: You can use your mouse or keyboard to dial the number of the other party.
Alternatively you can use your softphone address book and double click on the name of the other party.
If you are calling another iNTOUCH subscriber simply dial their phone number directly.
If you are calling an IDD number anywhere in the world simply dial 007 followed by the Country Code + Area Code + the telephone or mobile phone number. |
| |
|
Example: If you want to call a landline in the United States with the number (203) 5558888 you simply dial: 007 + 1 + 203 + 5558888 |
|
| 4. |
Q: I'm using the iNTOUCH ATA/Gateway Phone, do I need to have my PC switched on? |
| |
A: No, you do not need to have your PC switched on at all times, but you need to have an always on connection with your ADSL provider. Alternatively, you will need your PC to be turned on if you are using the iNTOUCH Softphone. |
|
| 5. |
Q: What happens if my computer is switched off? |
| |
A: If your computer is turned off your calls will automatically go to your voicemail or you can set your calls to forward to any other phone anywhere in the world by accessing your Call Forwarding feature in your subscriber’s account. |
|
| 6. |
Q: How user friendly is the ATA/Gateway Phone when it comes to dialing other overseas conventional/mobile telephones? |
| |
Dial 007 followed by the Country Code + Area Code + the telephone or mobile phone number of the person you wish to call. |
| |
 |
| |
| Installation Questions |
|
| 1. |
Q: Ok, I've checked out your website and I like the iNTOUCH softphone. How do I get started? |
| |
A: |
| |
|
1. Click on the sign up button located at the upper right hand corner of every page in our website. |
| |
|
2. As a new subscriber you will need to complete the registration page. |
| |
|
3. Wait for the Congratulatory page to determine if your chosen phone number is available. |
| |
|
4. Download and install the iNTOUCH SoftPhone. |
| |
|
5. Enter your chosen phone number and password. |
| |
|
6. Now you're ready to start making FREE Internet calls! |
| |
|
7. Your iNTOUCH SoftPhone account is activated as soon as you complete the download. The first seven (7) days subscription is free so you can start to make and receive free calls within the Global network immediately. In order to activate the 007 IDD features you will need to purchase our VoIP prepaid phone cards available from your local distributor to credit your account. |
 |
|
| 2. |
Q: I like the added convenience of an always-on connection that the ATA/Gateway Phone offers. What do I need to do? |
| |
A: |
| |
|
1. Click on the sign up button located at the upper right hand corner of every page in our website. |
| |
|
2. As a new subscriber you will need to complete the registration page. |
| |
|
3. Contact your local distributor to place an order for the ATA/Gateway Phone. |
| |
|
4. You will be contacted by your local distributor with detailed shipping and installation information. |
|
|
| 3. |
Do I have to configure the soft phone? |
| |
No configuration is necessary. After downloading the soft phone it is ready to use after installation. All you need to do is key in your account details, e.g. softphone number and password. |
|
|
| 4. |
Q: Do I need a router? What’s a router anyway and what does it do? |
| |
A: No, you do not necessarily need a router for your phone to work. |
| |
|
A router would be needed only if and when you wish to connect the Phone to multiple computers.
A router is a device that allows multiple computers or Internet devices to use your cable or DSL broadband connection at the same time. You can purchase one at your local computer store
|
|
|
| 5. |
Q: I am using a wireless router at home and in the office. Can products/solutions work with wireless routers? |
| |
A: Yes, products/solutions can and will work with correctly configured wireless routers. |
| |
|
Simply configure your router to support port forwarding in order to allow voice data to come through and from your product.
Consult your router manual for instructions on opening ports range 1719, 1720 & 9999 for TCP and 1719, 1720, 41000 & 41001 for UDP.
|
|
|
| 6. |
Q: Will my phone work with my other computer equipment like modems and/or routers? |
| |
A: phone products and solutions are compatible with most computer equipment. |
| |
|
We recommend using a standalone ADSL/Cable modem rather than a combination router/modem. |
|
| |
|
| |
| Purchasing Questions |
|
| 1. |
Q: How much does the SoftPhone and the ATA/Gateway Phone cost? |
| |
A: The SoftPhone comes FREE with any of our Service Plans. You can buy your ATA/Gateway Phone from your local distributor. |
|
|
| 2. |
Q: What are the modes of payment? |
| |
A: The modes of payment for our Service Plans are Semi-Annual (6) months and Annual or (12) months. You can make payments directly to your distributor, were you can also purchase our prepaid VoIP phone card, which you can use to top up your account online. |
|
|
| 3. |
Q: Can I pay by credit card? |
| |
A: Yes, most major credit cards are acceptable. Alternatively, we also accept PayPlus+ ATM payments online. You can also use Smart Money Cards, i.e. Smart Padala or Globe G-Cash available from most Cellular Phone Service Providers for ease of payment forwarding. |
|
|
| 4. |
Q: OK, so I make my payment to my local distributor, how long do I wait before I can make cheap 007 IDD calls? |
| |
A: In order to activate the 007 IDD features you will need to make a payment to your local distributor to create some credit in your account. If you make a payment directly to your distributor your account will be credited within 24 hours of receipt of payment.
If you have a prepaid VoIP phone card, you can enter the phone cards numbers and the PIN into your account through the online Graphic User Interface (GUI) of your subscriber account. Once the prepaid VoIP phone card numbers have been entered correctly, your account is credited immediately. |
|
| |
|
| |
| Technical Questions |
|
| 1. |
Q: Most calls I make are better than a normal phone but why do some calls have poor voice quality. |
| |
A: Despite the superior digital voice technology used by iNTOUCH, call quality may be compromised by any of the following factors: |
| |
|
1. Caller or Callee has inadequate or incompatible computer system or modem. |
| |
|
2. Caller or Callee has poor quality internet service/bandwidth (faster is better). |
| |
|
3. Caller is making a call to a PSTN number and Local PSTN lines are old or overloaded. |
| |
|
4. Caller is making a call to a Mobile number and Local Cellular network has poor coverage in that area or network is overloaded. |
|
| |
|
For the Technically minded, In addition to using our own proprietary platform all phones support SIP protocol. |
|
|
| 2. |
Q: What sort of Computer do I need for the soft phone? |
| |
A: |
| |
|
Hardware Recommendation  |
|
|
| CPU |
Pentium 3 or later |
| RAM |
256 MB |
| Hardisk |
20 GB |
| Network Card |
Fast Ethernet |
|
|
| |
|
| Software Recommendation |
|
|
| Operating System |
Windows 98/2000/XP |
| Web Browser |
nternet Explorer (IE) 6.0 |
|
|
| |
We also recommend a high speed (broadband) internet connection although it is possible for the iNTOUCH SoftPhone to work with a dial-up connection voice quality however may be compromised. |
|
|
| 3. |
Q: Does the iNTOUCHSoftPhone work with Macintosh or Linux ? |
| |
A: Not yet. At this moment our SoftPhone does not work with Macintosh or Linux operating systems. However our e800 Click - to - talk and our chat - at - mail programs can work perfectly with any of these operating systems. |
|
|
| 4. |
Q: Do Phones work with Win 98, Win2000, Win ME, Win XP? |
| |
A: Yes, absolutely. |
|
| |
NOTE:
For Windows 95/98/NT users, you need 2 extra files in order to install the iNTOUCH Softphone. Please download the following 2 files from Microsoft Website before you install the iNTOUCH Softphone:
Click Here to download for Microsoft install require file.
Click Here to download for Microsoft database format require file. |
|
|
| 5. |
Q: Can I use a webcam with phones? |
| |
A: Coming soon. Video capabilities for phones are already in place. |
| |
|
You will need sufficient bandwidth to ensure that the video signal does not distort the voice call. |
|
|
